Legal & Policies
Our documents
These are the terms, policies and standards that apply to this website, to our services and to anything you buy or sell through us. Each one is the current version, and each opens on its own page. If any of it is unclear, call or email us and we will explain it in plain English.
Buying, selling and delivery
- Terms and Conditions — the contract between you and Hartco Aurum Ltd, including prices, payment, title and risk.
- Delivery — how we pack, insure and dispatch, and what happens if something goes wrong in transit.
- Returns and Refunds — your cancellation and return rights, and how to use them.
- Cancellation Form — the model cancellation form, if you wish to cancel a distance contract in writing.
Your data and this website
- Privacy Policy — what personal data we collect, where we collect it, the lawful basis, how long we keep it, who processes it for us, and your rights and how to use them.
- Cookie Policy — the cookies and similar technologies this site uses, and the choices you have.
Compliance and standards
- AML and Customer Verification — why we ask for identification and proof of address, and what we do with it.
- Authenticity and Grading — how coins are authenticated, graded and certified, and how to check a certification number.
- Hallmarking — what the hallmark tells you about a piece and which items are exempt.
Complaints and the company
- Complaints — how to raise a complaint with us, and what happens next.
- Company Information — registered name, company number, registered office, trading address and contact details.
Prices and risk. The value of physical gold can fall as well as rise. Past performance is not a guide to the future, and no figure shown on this site is a forecast. Hartco Aurum Ltd is not FCA-regulated and does not provide investment, financial, tax or legal advice. We do not sell gold bars.
Hartco Aurum Ltd · The Gold Consultancy · Last updated 26 September 2026