Complaints
How to make a complaint
We want to resolve any concern promptly and fairly. If you wish to make a complaint, please contact us in writing with as much detail as possible:
- Email: hello@hartcoaurum.co.uk
- Post: Hartco Aurum Ltd, 30 Constance Grove, Dartford, England, DA1 2GA
What to include
Please include your name, contact details, a description of your concern and any relevant order or reference details. This helps us investigate quickly.
How we will respond
We will acknowledge your complaint promptly and aim to provide a substantive response as soon as reasonably possible, normally within 14 days. If an investigation takes longer, we will keep you informed of progress.
Hartco Aurum Ltd is not an FCA-regulated firm and does not provide financial or investment advice. Complaints are handled internally as described above.
Hartco Aurum Ltd · The Gold Consultancy