Privacy Policy
1. Who we are
Hartco Aurum Ltd ("we", "us", "our") is the data controller responsible for your personal data. We are registered in England and Wales under company number 16390802, with our registered office at 30 Constance Grove, Dartford, England, DA1 2GA.
You can contact us about this policy or your data at hello@hartcoaurum.co.uk.
2. The personal data we collect
- Identity and contact data — name, email address, phone number, postal address.
- Order data — details of products you buy or enquire about, transaction history.
- Payment data — payment references and details necessary to process payment (card details are handled by our payment provider, not stored by us).
- Delivery data — delivery address and delivery instructions.
- Identity verification data — proof of identity and proof of address where required for anti-money-laundering or fraud-prevention checks.
- Communication data — correspondence and enquiries you send us.
- Usage and technical data — how you use our website (see our Cookie Policy).
3. How we use your data and our lawful bases
- To perform our contract with you — to take and fulfil orders, arrange delivery and provide customer service.
- To comply with legal obligations — including anti-money-laundering, fraud prevention and record-keeping requirements.
- Legitimate interests — to respond to enquiries, improve our service, and prevent fraud, where these interests are not overridden by your rights.
- Consent — where we ask for it (for example, marketing communications). You can withdraw consent at any time.
4. Sharing your data
We share personal data only where necessary, and only with:
- Payment providers — to process payments. [Payment provider name to be confirmed.]
- Delivery and courier providers — to deliver your order securely and with insurance.
- Website hosting and email providers — to operate the website and communicate with you.
- Professional advisers and authorities — where required by law, regulation or compliance obligations.
Where a service provider has not yet been finalised, we have marked it as such. We will update this policy as and when specific providers are engaged. We do not sell your personal data.
5. Data retention
We keep personal data only for as long as necessary for the purposes set out above, and to comply with legal and regulatory obligations (for example, tax and anti-money-laundering record-keeping).
6. Data security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
7. International transfers
We are based in the United Kingdom. Where a service provider transfers data outside the UK, we rely on appropriate safeguards as required by UK data protection law.
8. Your rights
You have the right to:
- Request access to your personal data;
- Ask us to correct inaccurate data;
- Ask us to delete your data where applicable;
- Restrict or object to our processing in certain circumstances;
- Request data portability where applicable;
- Withdraw consent at any time where we rely on it.
To exercise any of these rights, email hello@hartcoaurum.co.uk.
9. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner's Office (ICO). See ico.org.uk.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.
Hartco Aurum Ltd · The Gold Consultancy · Last updated 18 September 2026